ALL GARMENTS ARE HANDWOVEN, MADE TO ORDER AND SHIP IN 12 BUSINESS DAYS OF ORDER DATE.
RETURN POLICY
WE HAVE A 14 DAY RETURN POLICY
THE ITEM/S MUST BE POST MARKED AND SHIPPED TO OUR MARRAKECH ATELIER WITHIN 14 DAYS OF RECEIPT OF GOODS. ONCE WE RECEIVE YOUR RETURN, WE WILL NOTIFY YOU AND PROCESS YOUR REFUND MINUS A $30 RESTOCKING FEE PER ORDER. REFUNDS CAN TAKE UP TO 7 DAYS TO PROCESS AND RETURN FUNDS TO THE ORIGINAL FORM OF PAYMENT.
ALL GARMENTS MUST BE RETURNED IN THE ORIGINAL PACKAGING, UNWORN AND UNWASHED, WITH TAGS INTACT.
IF YOUR RETURN DOESN'T FULFILL THE BASIC REQUIREMENTS ABOVE, WE OWN THE RIGHT TO REFUSE YOUR ITEM(S). IF YOUR RETURN IS LATE, WE ALSO OWN THE RIGHT TO REFUSE YOUR REFUND.
HOW TO RETURN/EXCHANGE A GARMENT?
TO RETURN AN ITEM FOR EXCHANGE OR REFUND, PLEASE FOLLOW THE STEPS BELOW:
1. MAKE SURE YOU CONTACT CUSTOMERCARE@MARRAKSHILIFE.COM WITH YOUR INQUIRY OF RETURNING/EXCHANGING THE ITEM. PLEASE INCLUDE THE ORDER NUMBER (WHICH YOU WILL FIND IN THE EMAIL CONFIRMATION LETTER SENT AFTER PLACING YOUR ORDER).
2. OUR CUSTOMER SERVICE WILL CONFIRM YOUR REQUEST PER E-MAIL
3. PLACE THE ITEM/S IN THE ORIGINAL FORM OF PACKAGING. ***PLEASE DECLARE LOW VALUE ON ALL RETURNS/EXCHANGES AS TO AVOID ANY CUSTOMS DUTIES***
4. SHIP WITH YOUR LOCAL DELIVERY SERVICE OR EXPRESS
RETURN ADDRESS
THE MARRAKSHI LIFE ATELIER
ATTN: YOUSSEF AL MADDI
QUARTIER INDUSTRIEL AL MASSAR
933, ROUTE DE SAFI,
40110 – MARRAKECH
+212 6 51 93 37 48
EXCHANGE AND STORE CREDIT
TO EXCHANGE AN ITEM , PLEASE FOLLOW THE STEPS BELOW:
1. MAKE SURE YOU CONTACT CUSTOMERCARE@MARRAKSHILIFE.COM WITH YOUR INQUIRY OF RETURNING/EXCHANGING THE ITEM. PLEASE INCLUDE THE ORDER NUMBER (WHICH YOU WILL FIND IN THE EMAIL CONFIRMATION LETTER SENT AFTER PLACING YOUR ORDER). INFORM THE TEAM OF WHAT EXCHANGE YOU WOULD LIKE TO MAKE (SIZE DIFFERENCE OR ITEM DIFFERENCE)
2. OUR CUSTOMER SERVICE WILL CONFIRM YOUR REQUEST PER E-MAIL
3. PLACE THE ITEM/S IN THE ORIGINAL FORM OF PACKAGING. ***PLEASE DECLARE LOW VALUE ON ALL RETURNS/EXCHANGES AS TO AVOID ANY CUSTOMS DUTIES***
4. SHIP WITH YOUR LOCAL DELIVERY SERVICE OR EXPRESS
5. ONCE THE GOOD ARE RECEIVED, OUR CUSTOMER CARE TEAM WILL CONFIRM RECEIPT AND PRODUCTION WILL BEGIN ON THE EXCHANGE GARMENT
TO RECEIVE STORE CREDIT, PLEASE FOLLOW THE STEPS BELOW:
1. MAKE SURE YOU CONTACT CUSTOMERCARE@MARRAKSHILIFE.COM WITH YOUR INQUIRY OF RETURNING/EXCHANGING THE ITEM. PLEASE INCLUDE THE ORDER NUMBER (WHICH YOU WILL FIND IN THE EMAIL CONFIRMATION LETTER SENT AFTER PLACING YOUR ORDER). INFORM THE TEAM THAT YOU WOULD LIKE STORE CREDIT
2. OUR CUSTOMER SERVICE WILL CONFIRM YOUR REQUEST PER E-MAIL
3. PLACE THE ITEM/S IN THE ORIGINAL FORM OF PACKAGING. ***PLEASE DECLARE LOW VALUE ON ALL RETURNS/EXCHANGES AS TO AVOID ANY CUSTOMS DUTIES***
4. SHIP WITH YOUR LOCAL DELIVERY SERVICE OR EXPRESS
5. ONCE THE GOOD ARE RECEIVED, OUR CUSTOMER CARE TEAM WILL CONFIRM RECEIPT AND THE STORE CREDIT WILL BE APPLIED TO YOUR EMAIL ACCOUNT
FINAL SALE
ANY GARMENT PURCHASED WITH A DISCOUNT OF 10% OR GREATER IS NON-RETURNABLE/NON-REFUNDABLE, AND IS ONLY VALID FOR STORE CREDIT
ANY ITEM PURCHASED WITH STORE CREDIT IS NOT VALID FOR RETURN OR EXCHANGE
CUSTOM ORDERS ARE NON-RETURNABLE/REFUNDABLE NO EXCHANGEABLE
ANY ITEM PURCHASED FROM A PREVIOUS COLLECTION, NOT CURRENTLY OFFERED ONLINE IS FINAL SALE
PATCHWORK PIECES
QUILTS
IN-STORE SALES
SAMPLE SALE
ALL ACCESSORIES
CORRECTIONS/FIXING/WEAR + TEAR ON GARMENTS:
ALL GARMENTS COME WITH A WEAR AND TEAR POLICY. IF ANY GARMENT NEEDS TO BE FIXED, THE CUSTOMER MUST NOTIFY MARRAKSHI LIFE VIA EMAIL @ CUSTOMERCARE@MARRAKSHILIFE.COM WITH PHOTOS OF THE ISSUE - MARRAKSHI LIFE WILL THEN RESPOND WITH NEXT STEPS ON HOW TO FIX COMMON WEAR AND TEAR - POLICY IS VALID FOR UP TO 30 DAYS FROM RECEIPT FO GOODS.
TRACKING
ONCE WE SHIP YOUR GARMENTS, YOU WILL RECEIVE AND EMAIL AND TEXT MESSAGE WITH YOUR TRACKING NUMBER VIA DHL EXPRESS
LOST PARCEL
IF YOU SUSPECT YOUR PARCEL IS LOST PLEASE CONTACT CUSTOMERCARE@MARRAKSHILIFE.COM SO WE CAN MAKE A FORMAL COMPLAINT WITH THE SHIPPING PROVIDER.
CANCELLATIONS
ORDERS PALCED ONLINE MAY BE CANCELLED WITHIN 24 HOURS OF ORDER DATE/TIME WITH WRITTEN NOTICE TO CUSTOMERCARE@MARRAKSHILIFE.COM. ANY ORDER CANCELLED AFTER THIS DATE WILL BE REFUSED. IN-STORE SALES ARE NON CANCELLABLE