SHIPPING + RETURN + EXCHANGE POLICY

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Complimentary Express Worldwide Shipping  + Duty Free + VAT Free (all inclusive in price)

 All garments are hand-woven, made to order. We ship complimentary, Express Worldwide, within 2 weeks from date of purchase.

*custom made garments and tailoring can be accommodated *

TRACKING

After dispatch, you will receive a dispatch confirmation with a tracking link for your parcel to receive up to date information about your shipment via FedEx or DHL.

We do our best to minimize Duties costs to you (shipping + value), if any questions, please email the address below

For any inquiries regarding shipping: customercare@marrakshilife.com

 

RETURNS

Email customercare@marrakshilife.com to begin your return. 

Returns must be delivered + received to our Marrakech Atelier within 21 days (three weeks) of the delivery date for a refund. Any return received after 21 days will be returned to sender.

All merchandise returned must be returned in the original condition, unworn, unwashed, with tags intact. We reserve the right to deny refunds/credits if the merchandise returned does not meet our return policy requirements.

Refunds can take up to 14 days after delivery for our Marrakech Atelier to process.

If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us at Customer Care email customercare@marrakshilife.com  

Custom orders: non-returnable/non-refundable

 

EXCHANGE/STORE CREDIT

We allow exchanges + credit for all purchases made online or in our Marrakech Atelier.

If you would like to exchange one item for another, you must first return the original item and then place the exchange order with us. If the exchange order is lesser value than the original item purchased, we will refund your money in accordance with our usual returns policy. Any return received after 21 days will be returned to sender.

You can also choose to receive your refund as a MARRAKSHI LIFE credit, which will enable you to purchase a replacement item quickly and seamlessly via our website.

All merchandise returned must be returned in the original condition, unworn, unwashed, with tags intact.
We reserve the right to deny credits if the merchandise returned does not meet our return policy requirements.

Exchanges can take up to 14 days after delivery for our Marrakech Atelier to process.

If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us at Customer Care email customercare@marrakshilife.com 

 

FINAL SALE

Any merchandise discounted at 20% or higher is final sale. No exchange or returns will be accepted for final sale merchandise. No price adjustments on past purchases.

All guidelines pertain to in-store and online purchases.

Archive Sales are Final Sale

 

TAXES + DUTIES

The prices in USD are inclusive of taxes, and are not paid by the customer. Duties are not inclusive of the price and are on the responsibility of the customer. Unfortunately we do not estimate how much duties are on your purchase, but can help minimize these costs. Email us a customercare@marrakshilife.com for more information.

We are considered "handicraft" and therefore have trade agreements with various countries. 

LOST PARCEL

If you suspect your parcel is being upheld / lost, please contact us so that we can make a formal complaint to respective delivery company. Please note that a parcel must be more than 14 working days late before we are able to file a formal complaint. If a parcel has been lost most delivery companies own the right to allow 3 months from complaint date before a refund is being made. 

 

PROCESSING

The costs for returning the package to us for returns/exchanges is on the customers own expense. The handling fee for all returns is $30 and the amount will be deducted from your refund. Please note that the shipping fee will not be refunded.

 

 HOW TO RETURN/EXCHANGE A GARMENT?
To return an item for exchange, credit, or refund, please follow the steps below.

1. Make sure you contact customercare@marrakshilife.com with your inquiry of returning/exchanging the item. Please include the order number (which you will find in the email confirmation letter sent after placing your order).
2. Our customer service will confirm your request per e-mail.
3. Place the item/s in the original shipping plastic sleeve and then in a solid carton box or bag.
4. Place the box in a freight bag and tape it securely.
5. Place the return-address where it is visible.
6. Call your local delivery service to organize the pick-up or drop off

**Declare low value/sample on all returns/exchanges coming back to Marrakshi Life.**

Please note that it may take up to 14 days for us to process and refund your return after receiving the garments.

RETURN ADDRESS:

 

MARRAKSHI LIFE (ATELIER + SHOP)

ATTN: ABDESLAM
QUARTIER INDUSTRIEL AL MASSAR
933, ROUTE DE SAFI,
40110 – MARRAKECH

+212 771-613602