SHIPPING + RETURNS|EXCHANGE POLICY

 ALL GARMENTS ARE HANDWOVEN, MADE TO ORDER AND SHIP IN 12 BUSINESS DAYS OF ORDER DATE.

 

ALL PRICES INCLUDE GLOBAL SHIPPING CIA DHL EXPRESS 

RETURN POLICY

WE HAVE A 14 DAY RETURN POLICY

THE ITEM/S MUST BE POST MARKED AND SHIPPED TO OUR MARRAKECH ATELIER WITHIN 14 DAYS OF RECEIPT OF GOODS. ONCE WE RECEIVE YOUR RETURN, WE WILL NOTIFY YOU AND PROCESS YOUR REFUND MINUS A $30 RESTOCKING FEE PER ORDER. REFUNDS CAN TAKE UP TO 7 DAYS TO PROCESS AND RETURN FUNDS TO THE ORIGINAL FORM OF PAYMENT.

ALL GARMENTS MUST BE RETURNED IN THE ORIGINAL PACKAGING, UNWORN AND UNWASHED, WITH TAGS INTACT.

IF YOUR RETURN DOESN'T FULFILL THE BASIC REQUIREMENTS ABOVE, WE OWN THE RIGHT TO REFUSE YOUR ITEM(S). IF YOUR RETURN IS LATE, WE ALSO OWN THE RIGHT TO REFUSE YOUR REFUND. 

HOW TO RETURN/EXCHANGE A GARMENT?

TO RETURN AN ITEM FOR EXCHANGE OR REFUND, PLEASE FOLLOW THE STEPS BELOW:
1. MAKE SURE YOU CONTACT CUSTOMERCARE@MARRAKSHILIFE.COM WITH YOUR INQUIRY OF RETURNING/EXCHANGING THE ITEM. PLEASE INCLUDE THE ORDER NUMBER (WHICH YOU WILL FIND IN THE EMAIL CONFIRMATION LETTER SENT AFTER PLACING YOUR ORDER).
2. OUR CUSTOMER SERVICE WILL CONFIRM YOUR REQUEST PER E-MAIL 
3. PLACE THE ITEM/S IN THE ORIGINAL FORM OF PACKAGING. ***PLEASE DECLARE LOW VALUE ON ALL RETURNS/EXCHANGES AS TO AVOID ANY CUSTOMS DUTIES***
4. SHIP WITH YOUR LOCAL DELIVERY SERVICE OR EXPRESS

 RETURN ADDRESS

THE MARRAKSHI LIFE ATELIER
ATTN: YOUSSEF AL MADDI
QUARTIER INDUSTRIEL AL MASSAR
933, ROUTE DE SAFI,
40110 – MARRAKECH
+212 6 51 93 37 48

EXCHANGE AND STORE CREDIT

TO EXCHANGE AN ITEM , PLEASE FOLLOW THE STEPS BELOW:
1. MAKE SURE YOU CONTACT CUSTOMERCARE@MARRAKSHILIFE.COM WITH YOUR INQUIRY OF RETURNING/EXCHANGING THE ITEM. PLEASE INCLUDE THE ORDER NUMBER (WHICH YOU WILL FIND IN THE EMAIL CONFIRMATION LETTER SENT AFTER PLACING YOUR ORDER). INFORM THE TEAM OF WHAT EXCHANGE YOU WOULD LIKE TO MAKE (SIZE DIFFERENCE OR ITEM DIFFERENCE)
2. OUR CUSTOMER SERVICE WILL CONFIRM YOUR REQUEST PER E-MAIL 
3. PLACE THE ITEM/S IN THE ORIGINAL FORM OF PACKAGING. ***PLEASE DECLARE LOW VALUE ON ALL RETURNS/EXCHANGES AS TO AVOID ANY CUSTOMS DUTIES***
4. SHIP WITH YOUR LOCAL DELIVERY SERVICE OR EXPRESS
5. ONCE THE GOOD ARE RECEIVED, OUR CUSTOMER CARE TEAM WILL CONFIRM RECEIPT AND PRODUCTION WILL BEGIN ON THE EXCHANGE GARMENT

TO RECEIVE STORE CREDIT, PLEASE FOLLOW THE STEPS BELOW:
1. MAKE SURE YOU CONTACT CUSTOMERCARE@MARRAKSHILIFE.COM WITH YOUR INQUIRY OF RETURNING/EXCHANGING THE ITEM. PLEASE INCLUDE THE ORDER NUMBER (WHICH YOU WILL FIND IN THE EMAIL CONFIRMATION LETTER SENT AFTER PLACING YOUR ORDER). INFORM THE TEAM THAT YOU WOULD LIKE STORE CREDIT
2. OUR CUSTOMER SERVICE WILL CONFIRM YOUR REQUEST PER E-MAIL 
3. PLACE THE ITEM/S IN THE ORIGINAL FORM OF PACKAGING. ***PLEASE DECLARE LOW VALUE ON ALL RETURNS/EXCHANGES AS TO AVOID ANY CUSTOMS DUTIES***
4. SHIP WITH YOUR LOCAL DELIVERY SERVICE OR EXPRESS
5. ONCE THE GOOD ARE RECEIVED, OUR CUSTOMER CARE TEAM WILL CONFIRM RECEIPT AND THE STORE CREDIT WILL BE APPLIED TO YOUR EMAIL ACCOUNT

 

FINAL SALE

ANY GARMENT PURCHASED WITH A DISCOUNT OF 10% OR GREATER IS NON-RETURNABLE/NON-REFUNDABLE, AND IS ONLY VALID FOR STORE CREDIT

ANY ITEM PURCHASED WITH STORE CREDIT IS NOT VALID FOR RETURN OR EXCHANGE

CUSTOM ORDERS ARE NON-RETURNABLE/REFUNDABLE NO EXCHANGEABLE

ANY ITEM PURCHASED FROM A PREVIOUS COLLECTION, NOT CURRENTLY OFFERED ONLINE IS FINAL SALE

PATCHWORK PIECES 

QUILTS

IN-STORE SALES

SAMPLE SALE

ALL ACCESSORIES

 

CORRECTIONS/FIXING/WEAR + TEAR ON GARMENTS:

ALL GARMENTS COME WITH A WEAR AND TEAR POLICY. IF ANY GARMENT NEEDS TO BE FIXED, THE CUSTOMER MUST NOTIFY MARRAKSHI LIFE VIA EMAIL @ CUSTOMERCARE@MARRAKSHILIFE.COM WITH PHOTOS OF THE ISSUE - MARRAKSHI LIFE WILL THEN RESPOND WITH NEXT STEPS ON HOW TO FIX COMMON WEAR AND TEAR - POLICY IS VALID FOR UP TO 30 DAYS FROM RECEIPT FO GOODS.

 

TRACKING

ONCE WE SHIP YOUR GARMENTS, YOU WILL RECEIVE AND EMAIL AND TEXT MESSAGE WITH YOUR TRACKING NUMBER VIA DHL EXPRESS

LOST PARCEL

IF YOU SUSPECT YOUR PARCEL IS LOST PLEASE CONTACT CUSTOMERCARE@MARRAKSHILIFE.COM SO WE CAN MAKE A FORMAL COMPLAINT WITH THE SHIPPING PROVIDER. 

CANCELLATIONS

ORDERS PALCED ONLINE MAY BE CANCELLED WITHIN 24 HOURS OF ORDER DATE/TIME WITH WRITTEN NOTICE TO CUSTOMERCARE@MARRAKSHILIFE.COM. ANY ORDER CANCELLED AFTER THIS DATE WILL BE REFUSED. IN-STORE SALES ARE NON CANCELLABLE