Informativa sui rimborsi

RETURNS

You have 14 calendar days to return your purchase from the date you received it. 

All items must be unused and in the same condition that you received it, with tags in tact. Your item must be in the original packaging.

Email CUSTOMERCARE@MARRAKSHILIFE.COM with the order number. Our team will confirm your request via email. Place the item(s) in the original packaging. 

Ship your item(s) to the address listed below:

THE MARRAKSHI LIFE ATELIER
ATTN: YOUSSEF AL MADDI
QUARTIER INDUSTRIEL AL MASSAR
933, ROUTE DE SAFI,
40110 – MARRAKECH
+212 6 51 93 37 48

Please declare a low value on all returns/exchanges to avoid any duties.

A $30 restocking fee per item per order will be deducted from your refund. 

The client is responsible for shipping costs to return your item. Shipping costs are nonrefundable.

 

REFUNDS

Once we receive your return, our team will inspect the garments and process your refund within 7 days of receipt of goods. If there are any issues with the returned garments, you will be notified.

 

EXCHANGE AND STORE CREDIT

Contact CUSTOMERCARE@MARRAKSHILIFE.COM to inquire about store credit or exchanging the item. Include the order number 

Our customer service will confirm your request via email and instruct on how to exchange the item(s).

 

FINAL SALE

Any item purchased with a 10% or greater discount

Any items purchased with store credit 

Archive and Sample Items

CUSTOM ORDERS 

PATCHWORK PIECES 

HOMEWARE

IN-STORE SALES

ACCESSORIES

 

WEAR + TEAR

All garments are covered by a wear and tear policy for up to 30 days from receipt of the order. Please email us at CUSTOMERCARE@MARRAKSHILIFE.COM with photos of any issues within 30 days of receiving the goods for further assistance.

 

LSHIPPING + TRACKING

All pries include shipping via DHL Express. Once your order has been shipped, our team will notify you via email with the DHL Express tracking number.

CANCELLATIONS

Online orders can be canceled within 24 hours of the order date by providing written notice to CUSTOMERCARE@MARRAKSHILIFE.COM. In-store sales are non-cancellable.